Return & Refund Policy:

Returns for refund must be received back into the warehouse within 30 days from the date of purchase. When returning goods, please quote the order number, your name, the name of the product, and the reason why you are returning the goods.

How do customers communicate that they want to return the goods?

The customers communicate to us on returns through an email to stelvedic@gmail.com or by phone with a call to our  number 8699446699 / 9216334462

What if there’s a delay in the post, and the goods reach you after 30 days?

We issue a no-quibble refund/replacement for products that are received back in our warehouse within 30 days. In case of shipments reaching us after 30 days due to unavoidable reasons like postal delays, we address the issue on a case-by-case basis.

Where should customers send their products for returns?

For product returns, customers should send the products to :

Stelvedic, an Ayurvedic division of Stellar Biolabs – Plot no. 340, Industrial Area, Phase 2, Panchkula, Haryana – 134113

Check the respective fulfillment center of the product(s) printed on the invoice, sent with the package.

Do you refund customers for postage expense of returning the goods?

No. We do not refund users for postage expense incurred for returning goods.

What is your replacement guarantee?

Returns for refund must be received back into the warehouse within 30 days from the date of purchase. When returning goods, please quote the order number, your name, name of the product and the reason why you are returning the goods.

In a few cases, we ensure that pickup is arranged at the earliest, and we ship the replacement as soon as we receive the item from our courier partner. Replacement is subject to availability of stock with us. In case a replacement is not available, we will refund the amount for the same.

When are returns not possible?

Returns are not possible in the following cases:

• Used products
• Return request is made outside the specified time frame.
• Products with tampered or missing serial numbers, including price tags and labels
• Products with opened packaging seal

Can I return a part of my order?

Yes a part of the order can be returned. If you have ordered multiple items, you can request a return for a part of the order. However, shipping charges will be borne by the customer. Returns must be received back into the warehouse within 30 days from the date of purchase.

When are refunds provided?

Refunds are provided only in cases of damage in transit or if a replacement cannot be provided due to no stock availability. In case of returns, a refund is issued once the products are received at our warehouse.

Exchange

An exchange of unused products needs to be communicated with 30 days and reach our warehouse within 30 days from the date of shipment of the original order. Shipment charges of the same need to be borne by the customer. Customers need to share courier details of the products to be exchanged with us. The replacement of parcels will reach the customer within 6-8 working days from the date of shipment.